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1. Overview CT AutoQA Lite automates quality evaluation of customer interactions (calls, chats, emails). It checks for compliance, sentiment, keyword usage, and agent performance without the overhead of a full enterprise QA suite.
# Run every 30 minutes ctautoqa monitor --watch /data/transcripts --scorecard main.yaml --alert email Adding custom keywords list (keywords.txt) great service excellent very helpful Ignore list (ignore_words.txt) um, uh, like, you know Sentiment tuning Edit config.yaml :
1. Overview CT AutoQA Lite automates quality evaluation of customer interactions (calls, chats, emails). It checks for compliance, sentiment, keyword usage, and agent performance without the overhead of a full enterprise QA suite.
# Run every 30 minutes ctautoqa monitor --watch /data/transcripts --scorecard main.yaml --alert email Adding custom keywords list (keywords.txt) great service excellent very helpful Ignore list (ignore_words.txt) um, uh, like, you know Sentiment tuning Edit config.yaml :