Sarah took her BlackBerry and tested it. She smiled, relieved that it was working again. "Thanks, John! I really appreciate it."
It was a typical Monday morning for John, a busy IT support specialist. He was sipping his coffee and checking his emails when a colleague, Sarah, walked into his cubicle.
The rest of the day flew by, with John helping his colleagues with various technical issues. He reloaded firmware on a few more BlackBerrys, and even helped someone recover data from a crashed laptop.
